Privacy Policy
Effective Date: 1st February 2025
Found Power ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using our website (www.foundpower.com.au) or engaging with our products and services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
Contact Information: Your name, email address, phone number, and mailing address.
Account Information: If you create an account with us, we may collect details such as your username, password, and other profile information.
Payment Information: When making purchases, we collect payment details, such as credit card information or bank account numbers, which are processed by third-party payment providers.
Usage Information: We collect information about how you use our website and services, including IP addresses, browser type, device information, and browsing history.
Cookies and Tracking Technologies: We use cookies and other tracking technologies to collect information about your preferences and improve your experience on our website.
2. How We Use Your Information
We use your personal information for the following purposes:
To Provide Services: To process your orders, manage your account, and deliver our products and services.
To Communicate: To send you important updates, notifications, and promotional content that you have agreed to receive.
To Improve Our Website and Services: To analyze usage trends, troubleshoot issues, and enhance the functionality of our website and services.
To Comply with Legal Obligations: To fulfill our legal requirements under Australian law, including the Privacy Act 1988 (Cth).
3. Disclosure of Your Information
We may share your personal information in the following circumstances:
With Service Providers: We may share your information with trusted third-party vendors and service providers who assist us in delivering our services (e.g., payment processors, hosting providers, email marketing platforms).
For Legal Compliance: We may disclose your information if required by law, to comply with a court order, or to respond to a legal claim.
In Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
4. Data Security
We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
5. Your Rights and Choices
As an Australian resident, you have the following rights regarding your personal information:
Access: You have the right to request access to the personal information we hold about you.
Correction: You may request corrections to any inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to certain legal obligations.
Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in the emails or contacting us directly.
To exercise any of these rights, please contact us using the details in the Contact Information section below.
6. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your user experience. Cookies are small data files stored on your device that allow us to recognise your preferences and customise your experience on our website.
You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
7. Overseas Transfers
We do not routinely transfer your personal information outside of Australia. If we transfer your information to a third-party service provider located overseas, we will take reasonable steps to ensure that your information is protected and handled in accordance with Australian privacy laws.
8. Retention of Your Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your information is no longer needed, we will securely delete or anonymise it.
9. Children's Privacy
Our website and services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete such information as soon as possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy regularly to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: